Refund policy

RETURNS & REFUNDS

 

Obviously, we want you to be delighted every time you shop at Skysie Homeware.

However, if for any reason you aren’t totally satisfied with your purchase, please find the relevant information and instructions below.

 

Returns:

 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

If you would like to return an order please email skysiehomeware@gmail.com to arrange your refund.

 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

 

You can always contact us for any return questions at skysiehomeware@gmail.com

 

Responsibility For Returning Items

 

Please note that we do not cover the delivery cost of returns. Items can only be returned if they are in perfect condition and in the original packaging, so please ensure that they are packed well. We reserve the right to refuse a return on any item which is not in the right condition. Please take care to fully inspect your items to ensure you are happy with them before disposing of packaging, as failure to do so may result in us being unable to accept the returned item.

 

We are unable to issue a refund for items that are lost or damaged while being returned to us. We therefore recommend that you get proof postage or a tracking number to follow your parcel.

 

We will then refund you within 30 days of receiving the returned item. Refunds will be processed onto your originally payment method.

 

We are unable to exchange unwanted items with a different item.

 

Refunds will be processed onto your original payment method. If you paid for your entire order with a gift card, your order will be refunded on to your original gift card. If you paid with a combination of debit/credit card and gift card we will refund anything you paid for with your gift card first, and then refund any outstanding balance you are owed on to your debit/credit card.

 

Please ensure all items are packaged securely and sufficiently to withstand delivery.

 

Failure to do so may result in us being unable to refund you.

 

Please note that replacement items or refunds cannot be issued until we have received the original items back to our warehouse.

We recommend that you use insured registered delivery and keep the receipt. - We cannot accept liability for goods lost or damaged in transit.

 

All orders will be refunded upon receipt of your return. Timescales may vary depending on amount.

 

Please note that we do not refund the shipping cost of orders.

 

We cannot be responsible for interest charges made by your credit card company whilst waiting for returns to be refunded to your card.

 

We are unable to apply discounts after the checkout process has been completed.

 

Faulty Items:

 

If you believe your item is faulty please contact skysiehomeware@gmail.com

 

When emailing please include a photograph of the damaged/faulty item, and a description of the fault. Please DO NOT attempt to fix the item of your own accord or via a third party and please ensure all packaging of the item is kept until resolved or advise otherwise as this may affect your entitlement to a refund, compensation or reimbursement.

 

All items must be checked upon receipt of delivery. If there are any breakages, defects or discrepancies please notify us within 72 hours. We are unable to replace or refund items if we are not notified within this time.

 

In the case of a faulty item, we can only offer an exchange for the same item. We will arrange collection of the faulty item from you and cover the delivery cost of the replacement. If the same item is not in stock then a like for like replacement or a gift card will be issued.

 

Items damaged on delivery:

 

All items must be checked upon receipt of delivery. If there are any breakages, defects or discrepancies please notify us within 72 hours at skysiehomeware@gmail.com

 

We are unable to replace or refund items if we are not notified within this time.

When emailing please include a photograph of the damaged item and packaging, and a description of the damage.

 

Please DO NOT attempt to fix the item of your own accord or via a third party and please ensure all packaging of the item is kept until resolved or advise otherwise as this may affect your entitlement to a refund, compensation or reimbursement.

 

Non-refundable items:

Gift Cards

Sale Items

Items not in resaleable condition.